Head of Product, Services (App, Web & Care Platforms)

Location: Germany (Onsite/Hybrid)

Job Summary

We are looking for an experienced Head of Product, Services to lead the strategy, development, and delivery of digital products across mobile applications, web platforms, and customer care solutions. This leadership role is responsible for driving product vision, managing high-performing product teams, and delivering exceptional customer experiences.

Key Responsibilities

• Define and execute the product strategy and roadmap for digital platforms.
• Lead and mentor Product Managers while building a high-performing product organization.
• Own customer-facing digital experiences across mobile and web platforms.
• Improve self-service journeys such as account management, subscriptions, billing, and payments.
• Oversee internal platforms used by customer support and service teams to improve operational efficiency.
• Collaborate closely with Engineering, UX/UI Design, Data, and Operations teams.
• Manage product planning, prioritization, release management, and continuous improvements.
• Ensure high standards of product quality, reliability, and performance.
• Drive customer satisfaction, platform adoption, and operational excellence using data-driven decisions.

Required Qualifications

• Bachelor's degree or equivalent professional qualification.
• 10+ years of Product Management experience, including leadership of Product Managers.
• Experience managing high-traffic consumer mobile applications (iOS and Android).
• Strong understanding of digital customer experiences across web and mobile platforms.
• Experience with internal platforms, operational tools, or enterprise applications.
• Technical understanding of APIs, system integrations, and design systems.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to define product strategy and deliver measurable business outcomes.

Preferred Qualifications

• Experience with customer support or agent platforms.
• Experience in subscription-based businesses or telecommunications.
• Knowledge of product experimentation, analytics, and data-driven decision making.

Skills

• Product Strategy
• Product Leadership
• Mobile Applications
• Web Platforms
• Customer Experience
• Product Roadmap
• APIs
• Design Systems
• Stakeholder Management
• Agile Methodologies
• Release Management
• Data Analytics
• Cross-functional Leadership
• Customer Journey Optimization

Employment Type: Full-time

Experience Level: Senior Leadership