Help Desk Support Engineer at Dresden, Saxony, Germany

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Job description

Areas of Responsibility:

• Remote installation, further development, and monitoring of IT infrastructure related to printing (hardware, cloud, and software)

• Receiving service requests and qualified processing in the ticket system

• Structured analysis of incoming issues with IT infrastructure, Canon devices, and associated software

• Coordination with specialized departments and collaborative problem-solving

• Performing administrative tasks (backup, maintenance)

• Documentation of customer environments, as well as technical challenges and their solutions

• Supporting renowned customers in diverse and long-term projects

Qualifications:

• Completed technical training in IT, office machines, multifunction systems, or equivalent knowledge and skills

• Experience in first- and second-level end-user support on-site, by phone, and remotely

• Good knowledge of Microsoft operating systems, servers, and clients

• Basic knowledge of networking technologies

• Proficient in using Microsoft client applications (e.g., Office, Teams)

• Good German and English language skills, both written and spoken