Training Program Support at Barcelona Sant Cugat

Key Responsibilities:

• Training Program Development: Design, develop, and implement training programs tailored to the needs of Presales TCs, ensuring alignment with business goals and technical requirements.
• Certification Management: Oversee the certification process for Presales TCs, including the development of certification criteria, assessment methods, and tracking of certification status.
• Vendor Management: Manage relationships with external training vendors, including negotiating contracts, monitoring performance, and ensuring compliance with service level agreements (SLAs).
• Needs Assessment: Conduct regular training needs assessments to identify skill gaps and areas for improvement within the Presales TC team.
• Content Creation: Develop and maintain training materials, including manuals, guides, and online resources, ensuring they are up-to-date and relevant.
• Training Delivery: Facilitate training sessions, workshops, and seminars, both in-person and virtually, to ensure effective knowledge transfer and skill development.
• Performance Evaluation: Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making necessary adjustments to improve outcomes.
• Collaboration: Work closely with other departments, including Sales, Marketing, and Product Development, to ensure training programs are aligned with overall business strategies and objectives.
• Reporting: Prepare and present regular reports on training activities, certification status, and vendor performance to senior management.

Qualifications:

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience in training and development, preferably within a technical or presales environment.
• Proven experience in vendor management, including contract negotiation and performance monitoring.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication and presentation skills, with the ability to engage and motivate learners.
• Proficiency in using learning management systems (LMS) and other training tools.
• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders.
• Strong analytical skills with the ability to assess training needs and evaluate program effectiveness