CRM Business Analyst at Barcelona, Saint Cugat (onsite work)

Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)BA will perform analytics partUnderstanding of Customer Journey & ProcessesAs-Is/ To-Be process mappingAbility to streamline processesStrong Documentation Management ExperienceAlign internal and external stakeholders of the benefits of new technology or strategies/ requirements/ processes.Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involvedAt least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE –Ability to discover and implement new requirements into future designAbility to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be doneAbility to support CRM IT PM to plan development and roll out of new CRM featuresAbility to support Product Owner in the agile build and management of the CRM backlogAbility to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution designAbility to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog