3D Printing Services Operations Manager at Location – Barcelona (Hybrid)

Main responsibilities:

The activities will be including (but not limited to):

• Support to EMEA/AMS  Business Operations department.
• 3DaaS quote-to-cash process

• Prepare quotes and 3DaaS vs. transactional cost comparison
• Calls with customers to go over 3DaaS and the pricing
• Prepare and send contracts
• Deal handover to CSM Team
• Entitlement setup follow up with contract admin team
• Renewals and amendments

• Support contracts quote-to-cash process

• Prepare quotes
• Prepare and send contracts
• Contract setup follow up with contract admin team
• Manage Shared care; support type periods and billing of additional visits
• Renewals and amendments

• Fast Track quote-to-cash process:

• Prepare quote and send SOW
• Coordinate onboarding team and OPGs / Coordinate with onboarding team and request invoice for contractual SKUs

• 3DaaS & support contracts partner compensation
• Follow up with credit & collection to review customers who are past due
• Bi-monthly renewal calls with sales
• Develop, improve and maintain sales enablement tools for subscription and financing, such as customer presentations, internal presentations, datasheets, calculators  and other type of tools to support.
• Maintain the subscription contracts and work with local Legal teams to localize the contract  to local law and translate to local languages, where needed.
• Training materials and delivery of training to internal Sales and Resellers audiences about subscription and financing offers.
• Process improvements and simplification advisors
• Manage regional portfolio and provide forecasted contractual value on a weekly basis.
• Track the funnel, follow-up on opportunities, understand status of opportunities, win/loss analysis.
• Follow-up customer signature working with Sales and Sales Ops and transition to the Customer Success Management team
• Support Sales representatives and resellers in understanding the offer and resolve customer questions. Understand customer insights and pass them to the business team.
• Understand key business metrics and create/maintain/improve customer insight reports.
• Always with integrity and preserving the legal framework that sets guidelines for the collection and processing of personal information and data privacy under GDPR, with specific emphasis on our customers.

·         Support Regional Sales & Category teams with seamless Quote to Cash processes

·         Facilitate disputes related conversations

Education and experience required:

• First-level university degree
• Advanced understanding of HPs core processes and customer requirements
• Broad operations background, AOM, CSSM or SC experience is an advantage
• 3D Printing experience is an advantage

Knowledge & skills required:

• Customer  focus and mentality
• Can do attitude
• Problem solver
• Growth mindset; ability to make progress and proposal in an environment of non-standard processes and start up approach (learning by doing)
• Open minded and flexible to adapt to new way of doing things
• Excellent communication skills, negotiation and influencing skills.
• Mastery in English  is  mandatory. Other European languages is an advantage