3D Printing Services Operations Manager at Location – Barcelona (Hybrid)
Job role insights
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Date posted
May 23, 2024
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Closing date
May 23, 2025
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Hiring location
barcelona Spain
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Career level
Middle Senior
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Qualification
Bachelor Degree Master’s Degree
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Experience
10+ Years 3 - 5 Years 6 - 9 Years
Description
Main responsibilities:
The activities will be including (but not limited to):
- Support to EMEA/AMS Business Operations department.
- 3DaaS quote-to-cash process
- Prepare quotes and 3DaaS vs. transactional cost comparison
- Calls with customers to go over 3DaaS and the pricing
- Prepare and send contracts
- Deal handover to CSM Team
- Entitlement setup follow up with contract admin team
- Renewals and amendments
- Support contracts quote-to-cash process
- Prepare quotes
- Prepare and send contracts
- Contract setup follow up with contract admin team
- Manage Shared care; support type periods and billing of additional visits
- Renewals and amendments
- Fast Track quote-to-cash process:
- Prepare quote and send SOW
- Coordinate onboarding team and OPGs / Coordinate with onboarding team and request invoice for contractual SKUs
- 3DaaS & support contracts partner compensation
- Follow up with credit & collection to review customers who are past due
- Bi-monthly renewal calls with sales
- Develop, improve and maintain sales enablement tools for subscription and financing, such as customer presentations, internal presentations, datasheets, calculators and other type of tools to support.
- Maintain the subscription contracts and work with local Legal teams to localize the contract to local law and translate to local languages, where needed.
- Training materials and delivery of training to internal Sales and Resellers audiences about subscription and financing offers.
- Process improvements and simplification advisors
- Manage regional portfolio and provide forecasted contractual value on a weekly basis.
- Track the funnel, follow-up on opportunities, understand status of opportunities, win/loss analysis.
- Follow-up customer signature working with Sales and Sales Ops and transition to the Customer Success Management team
- Support Sales representatives and resellers in understanding the offer and resolve customer questions. Understand customer insights and pass them to the business team.
- Understand key business metrics and create/maintain/improve customer insight reports.
- Always with integrity and preserving the legal framework that sets guidelines for the collection and processing of personal information and data privacy under GDPR, with specific emphasis on our customers.
· Support Regional Sales & Category teams with seamless Quote to Cash processes
· Facilitate disputes related conversations
Education and experience required:
- First-level university degree
- Advanced understanding of HPs core processes and customer requirements
- Broad operations background, AOM, CSSM or SC experience is an advantage
- 3D Printing experience is an advantage
Knowledge & skills required:
- Customer focus and mentality
- Can do attitude
- Problem solver
- Growth mindset; ability to make progress and proposal in an environment of non-standard processes and start up approach (learning by doing)
- Open minded and flexible to adapt to new way of doing things
- Excellent communication skills, negotiation and influencing skills.
- Mastery in English is mandatory. Other European languages is an advantage
Skills
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