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3D Printing Services Operations Manager at Location – Barcelona (Hybrid)

Job role insights

  • Date posted

    May 23, 2024

  • Closing date

    May 23, 2025

  • Hiring location

    barcelona Spain

  • Career level

    Middle Senior

  • Qualification

    Bachelor Degree Master’s Degree

  • Experience

    10+ Years 3 - 5 Years 6 - 9 Years


Main responsibilities:

The activities will be including (but not limited to):

  • Support to EMEA/AMS  Business Operations department.
  • 3DaaS quote-to-cash process
  • Prepare quotes and 3DaaS vs. transactional cost comparison
  • Calls with customers to go over 3DaaS and the pricing
  • Prepare and send contracts
  • Deal handover to CSM Team
  • Entitlement setup follow up with contract admin team
  • Renewals and amendments
  • Support contracts quote-to-cash process
  • Prepare quotes
  • Prepare and send contracts
  • Contract setup follow up with contract admin team
  • Manage Shared care; support type periods and billing of additional visits
  • Renewals and amendments
  • Fast Track quote-to-cash process:
  • Prepare quote and send SOW
  • Coordinate onboarding team and OPGs / Coordinate with onboarding team and request invoice for contractual SKUs
  • 3DaaS & support contracts partner compensation
  • Follow up with credit & collection to review customers who are past due
  • Bi-monthly renewal calls with sales
  • Develop, improve and maintain sales enablement tools for subscription and financing, such as customer presentations, internal presentations, datasheets, calculators  and other type of tools to support.
  • Maintain the subscription contracts and work with local Legal teams to localize the contract  to local law and translate to local languages, where needed.
  • Training materials and delivery of training to internal Sales and Resellers audiences about subscription and financing offers.
  • Process improvements and simplification advisors
  • Manage regional portfolio and provide forecasted contractual value on a weekly basis.
  • Track the funnel, follow-up on opportunities, understand status of opportunities, win/loss analysis.
  • Follow-up customer signature working with Sales and Sales Ops and transition to the Customer Success Management team
  • Support Sales representatives and resellers in understanding the offer and resolve customer questions. Understand customer insights and pass them to the business team.
  • Understand key business metrics and create/maintain/improve customer insight reports.
  • Always with integrity and preserving the legal framework that sets guidelines for the collection and processing of personal information and data privacy under GDPR, with specific emphasis on our customers.

·         Support Regional Sales & Category teams with seamless Quote to Cash processes

·         Facilitate disputes related conversations

Education and experience required:

  • First-level university degree
  • Advanced understanding of HPs core processes and customer requirements
  • Broad operations background, AOM, CSSM or SC experience is an advantage
  • 3D Printing experience is an advantage

Knowledge & skills required:

  • Customer  focus and mentality
  • Can do attitude
  • Problem solver
  • Growth mindset; ability to make progress and proposal in an environment of non-standard processes and start up approach (learning by doing)
  • Open minded and flexible to adapt to new way of doing things
  • Excellent communication skills, negotiation and influencing skills.
  • Mastery in English  is  mandatory. Other European languages is an advantage


Interested in this job?

338 days left to apply

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